Contraindications
Prior to booking reflexology, you will be asked on the booking page NOT to book or make payment if any of the following apply to you:
You have a deep vein thrombosis (DVT)
You are under the influence of alcohol or drugs
You have a medical test within 48 hours of your treatment
Your feet are unable to be treated (ie. you have widespread infection of your feet) or you have a contagious infection (ie. COVID-19).
Please contact me at Tara@tlchealthltd.co.uk to discuss this PRIOR to booking. I will make every effort to accommodate or adjust the booking but a refund will not be made after booking.
I (TLCHealth Ltd) reserve the right to refuse to carry out the treatment if you arrive at the booking with any of the contraindications listed above without prior discussion and agreement by TLCHealth Ltd.
For ear microsuction a full ear health consultation will be carried out prior to the procedure. Please do not book if you are under specialist ENT services. If you are unsure please contact TLCHealth Ltd. Ear microsuction at TLCHealth Ltd is offered to adult clients above the age of 18 years. TLCHealth Ltd will advise you to seek support from your GP for any concerns with children's ears.
Cancellations
To enable me to open the available appointment to other clients, I ask for a minimum of 24 hours notice for cancellation.
Cancellations with less than 24 hours notice will not be refunded.
Exceptional circumstances will be considered but this would need to be discussed with me at Tara@tlchealthltd.co.uk, and I reserve the right to the final decision.
For cancellations of more than 24 hours, please discuss re-booking with Tara@tlchealthltd.co.uk Appointments cancelled once can be re-booked but if you cancel more than once, you will not be able to re-book and no refund will be given.
If you DNA (Do Not Arrive) for your appointment, you will not be refunded and I reserve the right not to re-book irrespective of any future payments/bookings made.
If you are running late for your appointment, please contact me as soon as possible on 07917 818235 so I can review your planned treatment and readjust as needed. Please note the finish time of the treatment will remain the same, so your treatment will be made shorter as a result. Please note: If you intend to be more than 20 minutes late, I reserve the right to cancel the appointment with no refund.
If you make a last minute booking (less than 24 hours prior to the treatment), and need to cancel the appointment, please contact me at Tara@tlchealthltd.co.uk to discuss.
Payments and bookings
Full payment must be made at the time of booking and please note that treatments cannot be swapped or shared between people.
E-Gift Vouchers
E-Gift vouchers are non refundable and will be issued once full payment has been made. Gift Vouchers expire 6 months following purchase.
General
You will be expected to inform me of any health conditions as part of the full consultation and consent is required prior to the treatment.
I am a member of the AoR (Association of Reflexologists) which confirms my accredited level of training, a level 5 diploma in reflexology with Integrated Medicine, and I am therefore bound by the AoR code of practice and ethics.
As a Registered Nurse, I am also bound by the Nursing and Midwifery Council (NMC) Professional Standards of conduct (The 'Code' 2018).
I follow expected standards to ensure client safety at all times.
I hold an enhanced DBS (Disclosure and Baring Service) countersigned by the Care Quality Commission (CQC) - July 2024.
I hold Public liability and professional indemnity insurance.
Please note further detail on my privacy policy (available at the bottom of the website home screen) and FAQ's.
Feedback and complaints
TLCHealth Ltd aims to provide a high quality, safe and effective service. Feedback can be provided verbally, by contacting TLCHealth Ltd by phone, via social media platforms identified on the TLCHealth Ltd website, and surveys will be carried out asking for feedback. TLCHealth Ltd wants to ensure the care and service provided to you exceeds your expectations. TLCHealth Ltd will ensure that feedback is embedded into the ethos of the business to be a learning organisation who puts the client and clients needs at the heart of its delivery.
If you are unhappy with the service that has been provided to you, please contact TLCHealth Ltd as soon as possible after the event to raise your concerns. Any formal complaint raised will be acknowledged within 5 working days. TLCHealth Ltd will investigate complaints made within 12 months of the event/incident being complained about. There are exceptions to this detailed within the TLCHealth Ltd complaints policy which can be requested at tara@tlchealthltd.co.uk. TLCHealth Ltd has a zero tolerance approach to abusive, inappropriate or threatening behaviour from any form of verbal or written feedback. TLCHealth Ltd will make every effort to resolve a complaint the first time. If you are dissatisfied TLCHealth Ltd may choose to seek an independent review of your complaint or advice you to contact the Care Quality Commission (Ear Microsuction only).
Equality Diversity and Inclusion
As a client or visitor to TLCHealth Ltd, you have the right to be treated fairly, with dignity and respect and in an environment which is free from discrimination. TLCHealth Ltd embraces diversity and through consultation and feedback, will work with clients and representatives to meet communication and information needs and will make reasonable adjustments where possible. Further detail is within the TLCHealth Ltd Equality Diversity and Inclusion Policy which can be requested at tara@tlchealthltd.co.uk.
Safeguarding
TLCHealth Ltd has a duty under the Health and Social Care Act (2014) to follow the law on the management and reporting of safeguarding concerns. Consent to treatment will be required prior to any treatment being carried out. TLCHealth Ltd is responsible for supporting clients following the six principles of safeguarding. TLCHealth Ltd will tailor their approach to ensure clients feel safe and comfortable during treatments. TLCHealth Ltd is responsible for ensuring that any safeguarding concerns are escalated without delay to the relevant authority and will comply with any interagency safeguarding review as required. Further detail is within the TLCHealth Ltd Safeguarding Adults Policy which can be requested at tara@tlchealthltd.co.uk.
Infection Prevention and Control
TLCHealth Ltd is committed to minimising the risk and spread of infections, aligned to Regulation 15 of the Health and Social Care Act 2008. Standard Infection Prevention and Control (IP&C) precautions will be used routinely with all clients to minimise exposure and transmission of infection from both recognised and unrecognised sources. Appropriate waste management streams are in place following legislation. TLCHealth Ltd Director (practitioner) as a registered nurse is trained and compliant to expected IP&C standards. Further detail is within the TLCHealth Ltd Infection Prevention and Control Policy which can be requested at tara@tlchealthltd.co.uk.
Health and Safety, Incident and Risk management
TLCHealth Ltd is committed to ensuring that health and safety is managed in accordance with best practice and the Law (Health and Safety at work Act 1974). Processes and procedures for ongoing monitoring, the identification of risk and risk management are in place to minimise where possible risks to clients and visitors. TLCHealth Ltd will ensure that incidents are recorded, reported and action taken as appropriate. TLCHealth Ltd has a responsibility to learn from incidents and prevent reoccurrence and will monitor themes and trends of incidents and near misses to make improvements to the service provided. Further detail is within the TLCHealth Ltd Health and Safety and Risk/Incident management policies which can be requested at tara@tlchealthltd.co.uk.
For the purpose of clarity, all references to 'you' within the T&C refers to 'the client'
