Personal Information:

GDPR (General Data Protection Regulation 2018) introduced new legal protection for personal information. This explains your rights, and what personal information I hold and why.

Data Controller Contact Details: Tara Ledger, 07917 818235,  ICO registration reference:  ZB719442  

Client Data: 

I will be collecting and retaining confidential and personal information as part of your treatment.  This information will be stored confidentially and retained securely as per conditions of GDPR. If you wish to read more regarding GDPR please click on the link:  UK GDPR guidance and resources | ICO 

Lawful Basis for holding and using Client Information

As a member of the Nursing and Midwifery Council (NMC) I abide by the professional code and standards. As a member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests for example to provide you with the best treatment and advice. By managing confidential health information (Special Category Data) I am governed and practice under the AoR Code of Practice and Ethics and the NMC code 2018.

Retaining Information:

As part of the clinical reflexology treatments, I will keep information about your:

• Health and Wellbeing
• Medical History
• Contact Details
• Treatment Plan Notes

This information will be retained abiding by the GDPR standards detailed below:

1) Lawfulness, fairness and transparency - I will ensure that the processing of your data is complaint with GDPR. I will not share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

2) Purpose Limitation - Your personal data will only be used for your reflexology treatments.

3) Data Minimisation - I will not collect any information that is not necessary or relevant to your treatments.

4) Accuracy - With the information provided by you, I will keep your data updated.

5) Storage Limitation - I will retain your personal information for 8 years if you are an adult, and 25 years if you are a child (records to be kept until the child is 25 or if 17 when treated then 26, as per the Children's Act 1989.) Your data will not be transferred outside the EU without your consent. 

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put procedures in place to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you provide for: 

• Appointment times                                                                                        
• Reflexology information or information related to your health     
• Special offers and promotions   (you can unsubscribe from this at any time)

Your Rights

GDPR gives you the following rights:

• The right to be informed: To know how your information will be held and used (this notice)
• The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it. 
• The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 
• The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. 

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

TLC HEALTH LTD RIGHTS

• If you do not agree to your TLC Health Ltd keeping records of information about you and your treatments, or if you don’t allow your information to be used in the way it is needed for treatments, TLC Health Ltd may not be able to treat you. Please discuss this with TLC Health Ltd if you have any concerns.
• TLC Health Ltd has to keep your records of treatment for a certain length of time (as described above), which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
• To keep and transfer paper/IT records as long as GDPR is adhered to.